What to bring
Hell's Gate Mud Bath & Sulphur Spa
- Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
- Bring a valid photo ID to match the name on your booking if requested at the entrance.
- Bring comfortable footwear for walking through the geothermal reserve.
- Sunscreen, a hat, and a water bottle are recommended for outdoor areas.
Wai-O-Tapu Thermal Wonderland
- Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.
What’s not allowed
Hell's Gate Mud Bath & Sulphur Spa
- Pets are not permitted, except for registered service animals.
- Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
- Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
- Smoking is not permitted within the facility.
- Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.
Wai-O-Tapu Thermal Wonderland
- Drones and smoking are not allowed inside the park.
- Do not touch thermal water, steam vents, or leave marked paths.
Accessibility
Hell's Gate Mud Bath & Sulphur Spa
- This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.
Hell's Gate Mud Bath & Sulphur Spa
- Shuttle transfers require advance booking and are subject to availability.
- The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
- The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.
Wai-O-Tapu Thermal Wonderland
- Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
- The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
- Children must be supervised by a parent or guardian at all times.
- This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
- Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.
Inclusions
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Hell's Gate Mud Bath & Sulphur Spa
Entry to Hell's Gate Geothermal Reserve
20-minute mud bath
Unlimited access to sulfur hot pools
Access to cool plunge pool
Use of changing facilities & lockers
Access to Māori-inspired wellness rituals
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)
Wai-O-Tapu Thermal Wonderland