Hell's Gate Geothermal Reserve Tours & Tickets

Inclusions #

• Entry to Hell's Gate Geothermal Reserve

• 20-minute mud bath

• Unlimited access to sulfur hot pools

• Access to cool plunge pool

• Use of changing facilities & lockers

• Access to Māori-inspired wellness rituals

• Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

• Māori carving workshop

• Swimwear and towels (available for rent on-site)

What to bring

• Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
• Bring a valid photo ID to match the name on your booking if requested at the entrance.
• Bring comfortable footwear for walking through the geothermal reserve.
• Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

What’s not allowed

• Pets are not permitted, except for registered service animals.
• Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
• Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
• Smoking is not permitted within the facility.
• Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Accessibility

• This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

• Shuttle transfers require advance booking and are subject to availability.
• The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
• The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

What to bring

• Bring old or dark-colored swimwear, as sulfur pools and mud baths may stain lighter fabrics.
• Bring a towel and a change of clothes for after your bath.
• Wear comfortable walking shoes suitable for uneven and potentially slippery geothermal paths.
• Bring a water bottle to stay hydrated during your visit.
• Bring a valid photo ID to match the name on your booking if requested at the entrance.

What’s not allowed

• Do not enter pools or areas that are marked as too hot or acidic for bathing.
• Stay on marked paths at all times for your safety, as the earth’s crust can be thin and hazardous.
• Large bags, suitcases, and oversized luggage are not permitted inside the reserve.
• Pets are not allowed, except for registered service animals.
• Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
• Outside food and beverages are not permitted; meals and drinks are available for purchase at the on-site café.
• The mud baths are restricted for guests under 2.5 years; the sulfur spa is restricted for those under 6 months. Children under 12 are restricted from participating in the Māori carving experience.

Accessibility

• This experience is not fully wheelchair accessible due to uneven terrain and natural geothermal features.
• Some tracks and bathing areas may not be suitable for guests with limited mobility.

Additional information

• The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
• Remove all jewelry (especially silver) as the chemicals in the mud/water will cause tarnish. Wait 24–48 hours before putting it back on.
• Some features, such as the Mud Footpool, may be temporarily unavailable.
• Not all pools are suitable for bathing; please follow on-site signage and staff instructions.
• Participation in Māori carving or geothermal cooking experiences may require advance booking or incur additional charges.
• Children must be supervised at all times due to geothermal hazards.
• The geothermal environment has strong sulfur smells, which may be intense for some visitors.

Inclusions #

• Geothermal walk through Hell's Gate Geothermal Reserve

• Hands-on Māori carving experience

• 20-minute mud bath, unlimited access to sulfur hot pools

• Access to cool plunge pool

• Complimentary guided tour (10:30am and 2:30pm, subject to availability)

• Map for self-guided walk

• Access to geothermal features including mud volcano, hot waterfall & land coral

• Educational displays on geothermal activity & Māori traditions

• Use of changing facilities & lockers

• Access to Māori-inspired wellness rituals

• Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

• Swimwear and towels (available for rent on-site)

• Mud footpool (temporarily unavailable)

What to bring

Hell's Gate Mud Bath & Sulphur Spa

• Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
• Bring a valid photo ID to match the name on your booking if requested at the entrance.
• Bring comfortable footwear for walking through the geothermal reserve.
• Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

Wai-O-Tapu Thermal Wonderland

• Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.

What’s not allowed

Hell's Gate Mud Bath & Sulphur Spa

• Pets are not permitted, except for registered service animals.
• Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
• Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
• Smoking is not permitted within the facility.
• Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Wai-O-Tapu Thermal Wonderland

• Drones and smoking are not allowed inside the park.
• Do not touch thermal water, steam vents, or leave marked paths.

Accessibility

Hell's Gate Mud Bath & Sulphur Spa

• This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

Hell's Gate Mud Bath & Sulphur Spa

• Shuttle transfers require advance booking and are subject to availability.
• The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
• The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

Wai-O-Tapu Thermal Wonderland

• Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
• The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
• Children must be supervised by a parent or guardian at all times.
• This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
• Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.

Inclusions #

Hell's Gate Mud Bath & Sulphur Spa

• Entry to Hell's Gate Geothermal Reserve
• 20-minute mud bath
• Unlimited access to sulfur hot pools
• Access to cool plunge pool
• Use of changing facilities & lockers
• Access to Māori-inspired wellness rituals
• Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Wai-O-Tapu Thermal Wonderland

• Entry to Wai-O-Tapu Thermal Wonderland
• Access to Lady Knox Geyser presentation

Explore Rotorua’s most active geothermal reserve with hands-on Māori carving.

• Everything you get: 90-minute geothermal walk through Rotorua’s most active reserve, with bubbling mud pools, steaming cliffs, and the southern hemisphere’s largest hot waterfall. Includes a complimentary Māori carving session.
• Why choose this:  For an immersive outdoor experience where you can explore Rotorua’s living landscape and connect with the Māori stories that shape it.

Inclusions #

• Geothermal walk through Hell's Gate Geothermal Reserve

• Hands-on Māori carving experience

• Complimentary guided tour (10:30am and 2:30pm, subject to availability)

• Map for self-guided walk

• Access to geothermal features including mud volcano, hot waterfall & land coral

• Educational displays on geothermal activity & Māori traditions

• Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

• Swimwear and towels (available for rent on-site)

• Mud bath, sulfur spa & cool plunge pool access

What to bring

• Bring comfortable walking shoes suitable for outdoor terrain.
• Bring weather-appropriate clothing, as the experience takes place outdoors.
• Bring a valid photo ID to match the name on your booking if requested at the entrance.
• Swimwear and towels are not required for this experience (no bathing access).

What’s not allowed

• Pets are not permitted, except for registered service animals.
• Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
• Large bags, suitcases, and oversized luggage are not allowed inside the park for security reasons.

Accessibility

• This experience may not be fully accessible for wheelchair users or those with limited mobility due to uneven outdoor terrain.

Additional information

• Children must be aged 12 and over to participate in the Māori carving activity.
• All complimentary services, including the guided tour, shuttle, and carving, are subject to availability.
• Complimentary shuttle pick-up and drop-off within the Rotorua central area must be booked in advance; bookings are essential via phone or email.
• Guided tours are offered daily at 10:30am and 2:30pm, subject to availability. A self-guided map is provided if you do not join a guided tour.
• Infants (0–4 years) can enter free of charge but must be included in your booking.

From geothermal pools to a Māori feats & traditions, see Rotorua’s nature & culture in one ticket.

• Everything you get at Mitai Maori Village: Enjoy an authentic Māori cultural evening with traditional performances, including powerful haka and storytelling. Witness warriors paddling a waka (canoe) along a forest stream, learn about Māori customs, and savor a traditional hāngī buffet dinner cooked underground with local meats, vegetables, and desserts.
• Everything you get at Wai-O-Tapu Thermal Wonderland: Full-day entry to one of New Zealand’s most spectacular geothermal parks. Walk scenic trails past bubbling mud pools, steaming craters, and vibrant mineral terraces, including highlights like the Champagne Pool and Devil’s Bath. Your visit also includes access to the daily Lady Knox Geyser eruption.
• Why choose this combo: Visit two of Rotorua’s top geothermal attractions back-to-back, explore the colorful landscapes of Wai-O-Tapu Thermal Wonderland and unwind with mud baths and hot pools at Hell's Gate Geothermal Reserve and Mud Spa. This seamless plan lets you experience both without extra bookings or hassle.

Inclusions #

Mitai Maori Village

• 3-hour experience at Mitai Maori Village
• Round trip hotel transfers from Rotorua
• Complete buffet hāngī dinner experience.
• Cultural Maori show & welcoming ceremony
• Q & A session
• Guided bush walk
• Entry to Te Puna Tapu o Tuhoe spring

Wai-O-Tapu Thermal Wonderland

• Entry to Wai-O-Tapu Thermal Wonderland
• Access to Lady Knox Geyser presentation

What to bring

Mitai Maori Village

• Dress in layers for changing weather conditions. Bring a hat for sun protection, a jacket in case of rain, and an insect repellant. Comfortable shoes with good traction are essential for the bush walk.

Wai-O-Tapu Thermal Wonderland

• Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.

What’s not allowed

Mitai Maori Village

• Outside alcoholic beverages are not permitted inside. There is a bar available onsite.

Wai-O-Tapu Thermal Wonderland

• Drones and smoking are not allowed inside the park.
• Do not touch thermal water, steam vents, or leave marked paths.

Accessibility

Mitai Maori Village

• The forest walk has limitations for wheelchair accessibility. The stairs, uneven surfaces, and platform-based canoe viewing may pose challenges for wheelchair users.

Additional information

Mitai Maori Village

• Maori Kai often includes ingredients that may not meet all dietary needs, such as vegan options, though some requests can be accommodated.

Wai-O-Tapu Thermal Wonderland

• Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
• The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
• Children must be supervised by a parent or guardian at all times.
• This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
• Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.