Is Hell’s Gate suitable for children?

Yes, children aged 2½+ can enjoy the mud bath. Note carving is not for children under 12. Plan Your Visit → Rules

How long does a typical visit take?

Plan for 2.5–3 hours for the mud bath and geothermal walk combo. Plan Your Visit → Timings

Are guided tours available?

Yes. Complimentary guided tours run at 10:30 AM and 2:30 PM, or you can opt for a self-guided map walk. Plan Your Visit → Timings

What is the last entry time?

Last entry is at approximately 3:30 PM; arriving early helps with security checks. Plan Your Visit → Timings

Is a shuttle service available from Rotorua?

Yes, complimentary shuttle transfers from Rotorua are offered. Pre-booking is essential. Plan Your Visit → Transport Options

Are towels and changing facilities provided?

Yes, on-site towels, lockers, and changing rooms are available for your convenience. Plan Your Visit → Facilities

Can I visit without doing the mud bath?

Yes, you may choose a geothermal walk only option while still enjoying cultural elements. Plan Your Visit → What to Expect

Is re-entry allowed during the visit?

No, tickets are single-use. Plan your visit accordingly for meals or breaks. Plan Your Visit → Rules

How hot is the geothermal mud?

Some mud pools exceed 100°C. Staff ensure safety; always follow instructions before entering. Plan Your Visit → Rules

What is the cancellation policy?

Refunds are available for cancellations made at least 24 hours before entry. Verify details during booking. Plan Your Visit → Rules

Hell’s Gate Tickets Rotorua | Mud Bath, Sulphur Spa & Geothermal Walk

‌

Spa

Hell's Gate Mud Bath & Sulphur Spa Tickets

Children aged 3-11 enjoy reduced ticket pricing (carry a valid photo ID).

‌

Check availability

Flexible cancellation

Book now, pay later

1 hr 30 mins

Transfers available

‌

Day Trips

Hell's Gate All-Inclusive: Walk, Mud Bath & Spa Tickets

What to bring

Bring old or dark-colored swimwear, as sulfur pools and mud baths may stain lighter fabrics.
Bring a towel and a change of clothes for after your bath.
Wear comfortable walking shoes suitable for uneven and potentially slippery geothermal paths.
Bring a water bottle to stay hydrated during your visit.
Bring a valid photo ID to match the name on your booking if requested at the entrance.

What’s not allowed

Do not enter pools or areas that are marked as too hot or acidic for bathing.
Stay on marked paths at all times for your safety, as the earth’s crust can be thin and hazardous.
Large bags, suitcases, and oversized luggage are not permitted inside the reserve.
Pets are not allowed, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Outside food and beverages are not permitted; meals and drinks are available for purchase at the on-site café.
The mud baths are restricted for guests under 2.5 years; the sulfur spa is restricted for those under 6 months. Children under 12 are restricted from participating in the Māori carving experience.

Accessibility

This experience is not fully wheelchair accessible due to uneven terrain and natural geothermal features.
Some tracks and bathing areas may not be suitable for guests with limited mobility.

Additional information

The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
Remove all jewelry (especially silver) as the chemicals in the mud/water will cause tarnish. Wait 24–48 hours before putting it back on.
Some features, such as the Mud Footpool, may be temporarily unavailable.
Not all pools are suitable for bathing; please follow on-site signage and staff instructions.
Participation in Māori carving or geothermal cooking experiences may require advance booking or incur additional charges.
Children must be supervised at all times due to geothermal hazards.
The geothermal environment has strong sulfur smells, which may be intense for some visitors.

‌

Check availability

Flexible cancellation

Book now, pay later

3 hrs

Guided tour

Transfers available

‌

Spa

Hell's Gate Geothermal Walk & Māori Carving Tickets

Explore Rotorua’s most active geothermal reserve with hands-on Māori carving.

Everything you get: 90-minute geothermal walk through Rotorua’s most active reserve, with bubbling mud pools, steaming cliffs, and the southern hemisphere’s largest hot waterfall. Includes a complimentary Māori carving session.
Why choose this: For an immersive outdoor experience where you can explore Rotorua’s living landscape and connect with the Māori stories that shape it.

‌

Check availability

Flexible cancellation

Book now, pay later

1 hr 30 mins

Guided tour

Transfers available

‌

Combos

Combo: Hell's Gate Mud Bath & Sulphur Spa + Wai-O-Tapu Thermal Wonderland Tickets

What to bring

Hell's Gate Mud Bath & Sulphur Spa

Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
Bring a valid photo ID to match the name on your booking if requested at the entrance.
Bring comfortable footwear for walking through the geothermal reserve.
Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

Wai-O-Tapu Thermal Wonderland

Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.

What’s not allowed

Hell's Gate Mud Bath & Sulphur Spa

Pets are not permitted, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
Smoking is not permitted within the facility.
Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Wai-O-Tapu Thermal Wonderland

Drones and smoking are not allowed inside the park.
Do not touch thermal water, steam vents, or leave marked paths.

Accessibility

Hell's Gate Mud Bath & Sulphur Spa

This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

Hell's Gate Mud Bath & Sulphur Spa

Shuttle transfers require advance booking and are subject to availability.
The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

Wai-O-Tapu Thermal Wonderland

Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
Children must be supervised by a parent or guardian at all times.
This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.

‌

Check availability

Flexible cancellation

Explore at your pace

Transfers available

‌

Combos

Combo: Mitai Maori Village Cultural Experience & Buffet Dinner with Hotel Transfers + Wai-O-Tapu Thermal Wonderland Tickets

From geothermal pools to a Māori feats & traditions, see Rotorua’s nature & culture in one ticket.

Everything you get at Mitai Maori Village: Enjoy an authentic Māori cultural evening with traditional performances, including powerful haka and storytelling. Witness warriors paddling a waka (canoe) along a forest stream, learn about Māori customs, and savor a traditional hāngī buffet dinner cooked underground with local meats, vegetables, and desserts.
Everything you get at Wai-O-Tapu Thermal Wonderland: Full-day entry to one of New Zealand’s most spectacular geothermal parks. Walk scenic trails past bubbling mud pools, steaming craters, and vibrant mineral terraces, including highlights like the Champagne Pool and Devil’s Bath. Your visit also includes access to the daily Lady Knox Geyser eruption.
Why choose this combo: Visit two of Rotorua’s top geothermal attractions back-to-back, explore the colorful landscapes of Wai-O-Tapu Thermal Wonderland and unwind with mud baths and hot pools at Hell's Gate Geothermal Reserve and Mud Spa. This seamless plan lets you experience both without extra bookings or hassle.

‌

Check availability

Flexible cancellation

Explore at your pace

Guided tour

Transfers available

Meals included

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Things to know before you book Hell’s Gate tickets

Ticket types: You can book geothermal walk entry, guided geothermal tours, mud bath and sulphur spa experiences, or combination options. Twilight Spa is available as an evening upgrade on selected days.
Booking window: The park opens daily. Guided geothermal tours run at 10:30am and 2:30pm and must be booked in advance. We recommend booking early, especially for guided tours and Twilight Spa, as spots are limited.
What’s included: All tickets include entry to the geothermal reserve. Depending on the option you choose, your visit may also include access to the mud bath and sulphur spa, Māori carving demonstrations, and cultural storytelling. Towels are provided for spa experiences. Transfers are optional and must be selected at checkout.
Entrance & arrival flow: You’ll enter through the main visitor centre, with easy access from the on-site car park. If you book transfers, pick-up and drop-off operate from central Rotorua locations, making arrival and departure straightforward.
Ways to explore: You can explore at your own pace on a self-guided walk using the free map provided at entry, or join a guided tour for deeper insight into the geothermal activity, Māori history, and local legends.
Duration: If you’re short on time, the guided tour takes about 1 hour. For a relaxed visit, set aside 1–1.5 hours for the geothermal walk. If soaking is your priority, plan 1.5–2 hours for the mud bath and sulphur spa, or choose the Twilight Spa if you want a slower, evening experience; it runs for 90 minutes.
Transport & pick-up: You can self-drive and park on site, or book round-trip shuttle transfers for any of the three experiences. Shuttle pick-up and drop-off are available within the Rotorua central area and must be booked separately in advance, as same-day requests are not guaranteed.
Policies & important rules: Please note that mud bath sessions are limited to 20 minutes per guest, and children under 2½ years are not permitted in the mud bath areas. Remove jewellery before entering the mud or pools to avoid tarnishing, and follow all staff instructions at all times for safety around the geothermal features.
Booking ahead ensures you get your preferred experience and time slot, especially during weekends and peak travel periods.

Compare your ticket options

Ticket type	Entrance used	Lines skipped	Security	Includes	Guide	Why pick this	Cancellation policy	Price from
Mud Bath & Sulphur Spa	Geothermal & spa entry	No long ticket office lines (book ahead)	Standard park entry checks	20-min mud bath + unlimited sulphur spa + cool plunge + changing facilities + complimentary shuttle pick-up/drop-off (Rotorua central, separate booking)	No	Best choice if your focus is spa and mud bathing	Full refund if cancelled up to 24 hrs before experience	from NZ$90
All-Inclusive: Walk, Mud Bath & Spa	Full reserve + spa entry	No long ticket office lines (book ahead)	Standard park entry checks	Geothermal walk + Māori carving + mud bath + sulphur spa + cool plunge + guided tour (if available) + shuttle	Yes	Most complete experience — walk, culture and spa in one	Full refund if cancelled up to 24 hrs before experience	from NZ$115
Geothermal Walk & Māori Carving	Reserve entry	No long ticket office lines (book ahead)	Standard park entry checks	90-min geothermal walk + Māori carving + guided tours + map + shuttle	Yes	Ideal if you want just the park and cultural experience	Full refund if cancelled up to 24 hrs before experience	from NZ$45

Plan your visit to Hell’s Gate Geothermal Reserve & Mud Spa

Best time to visit

Opening hours: The park is open daily from 10am to 6pm.
Last entry: Last entry is around 3:30pm.
Closures: Rare weather-related closures may occur.
Best time: Visit in the morning for fewer crowds and better photography.

Location

Address: 351 State Highway 30, Tikitere, Rotorua 3010, New Zealand | View on maps
Neighbourhood: The reserve is set on scenic forest land east of downtown Rotorua.

Getting there

Guided tours: Join a guided experience with optional round-trip transfers from Rotorua central, making travel simple and stress-free.
Bus: The Tikitere Road bus stop is about a 10-minute walk from the park entrance.
Car: A straightforward 15–20 minute drive from Rotorua CBD via SH30, with on-site parking available.
Taxi: Taxis from Rotorua central take around 15–20 minutes door to door.

Facilities

Lockers & changing rooms: Secure storage and private areas to change before and after spa sessions.
Restrooms: Conveniently located near the main facilities.
Showers: Available for rinsing off after the mud bath and spa.
Towels: Included with mud bath and spa tickets.
Café & gift shop: Light meals, drinks, and locally made souvenirs.
Parking: Free on-site parking close to the entrance.
Visitor information desk: Maps and assistance on arrival.
Accessibility: Wheelchair access in selected areas.

Accessibility

Path access :Wheelchair users have partial access to the geothermal reserve via paved and boardwalk paths. Some sections may be uneven due to natural geothermal terrain.
Spa & bathing areas: Mud bath and sulphur spa facilities require the use of stairs and are not fully wheelchair accessible.
Staff assistance: Staff are available on site to assist with directions and general mobility support where possible.
Important note: Due to the natural landscape and geothermal activity, full accessibility across all areas is not possible. Guests with mobility concerns are advised to check suitability before booking.

Rules

Bag policy: Large bags must be stored in lockers. Small personal items are allowed in non-spa areas.
Photography & filming: Photography is not permitted in mud bath or spa areas to protect guest privacy. Photography is allowed on the geothermal walk unless otherwise signposted.
Food & drink: Outside food and drinks are not permitted within the reserve. Food may only be consumed in the designated café areas.
Mud bath rules: Mud soak time is strictly limited to 20 minutes per guest. Follow staff instructions at all times.
Age restrictions: Children under 2½ years are not permitted in mud bath or sulphur spa areas.
Health & safety: Guests with medical conditions, open wounds, or pregnancy should consult staff before using the spa facilities.
Jewellery & valuables: All jewellery must be removed before entering mud or sulphur pools, as minerals may cause tarnishing or damage.
Footwear & attire: Sturdy footwear is required for the geothermal walk. Swimwear is required for spa use.
Geothermal safety: Stay on marked paths and boardwalks at all times. Do not touch geothermal features or leave designated walkways.
Behaviour & conduct: Respect other visitors, staff, and cultural elements. Disruptive or unsafe behaviour may result in removal from the site.
Smoking & vaping: Smoking and vaping are prohibited within the reserve and spa areas.

‌

Spa

Hell's Gate Mud Bath & Sulphur Spa Tickets

Children aged 3-11 enjoy reduced ticket pricing (carry a valid photo ID).

‌

Check availability

Flexible cancellation

Book now, pay later

1 hr 30 mins

Transfers available

Children aged 3-11 enjoy reduced ticket pricing (carry a valid photo ID).

Inclusions #

Entry to Hell's Gate Geothermal Reserve
20-minute mud bath
Unlimited access to sulfur hot pools
Access to cool plunge pool
Use of changing facilities & lockers
Access to Māori-inspired wellness rituals
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

Māori carving workshop
Swimwear and towels (available for rent on-site)

What to bring

Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
Bring a valid photo ID to match the name on your booking if requested at the entrance.
Bring comfortable footwear for walking through the geothermal reserve.
Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

What’s not allowed

Pets are not permitted, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
Smoking is not permitted within the facility.
Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Accessibility

This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

Shuttle transfers require advance booking and are subject to availability.
The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

Get full refund if you cancel 24 hours before the experience start time.

‌

Day Trips

Hell's Gate All-Inclusive: Walk, Mud Bath & Spa Tickets

What to bring

Bring old or dark-colored swimwear, as sulfur pools and mud baths may stain lighter fabrics.
Bring a towel and a change of clothes for after your bath.
Wear comfortable walking shoes suitable for uneven and potentially slippery geothermal paths.
Bring a water bottle to stay hydrated during your visit.
Bring a valid photo ID to match the name on your booking if requested at the entrance.

What’s not allowed

Do not enter pools or areas that are marked as too hot or acidic for bathing.
Stay on marked paths at all times for your safety, as the earth’s crust can be thin and hazardous.
Large bags, suitcases, and oversized luggage are not permitted inside the reserve.
Pets are not allowed, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Outside food and beverages are not permitted; meals and drinks are available for purchase at the on-site café.
The mud baths are restricted for guests under 2.5 years; the sulfur spa is restricted for those under 6 months. Children under 12 are restricted from participating in the Māori carving experience.

Accessibility

This experience is not fully wheelchair accessible due to uneven terrain and natural geothermal features.
Some tracks and bathing areas may not be suitable for guests with limited mobility.

Additional information

The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
Remove all jewelry (especially silver) as the chemicals in the mud/water will cause tarnish. Wait 24–48 hours before putting it back on.
Some features, such as the Mud Footpool, may be temporarily unavailable.
Not all pools are suitable for bathing; please follow on-site signage and staff instructions.
Participation in Māori carving or geothermal cooking experiences may require advance booking or incur additional charges.
Children must be supervised at all times due to geothermal hazards.
The geothermal environment has strong sulfur smells, which may be intense for some visitors.

‌

Check availability

Flexible cancellation

Book now, pay later

3 hrs

Guided tour

Transfers available

What to bring

Bring old or dark-colored swimwear, as sulfur pools and mud baths may stain lighter fabrics.
Bring a towel and a change of clothes for after your bath.
Wear comfortable walking shoes suitable for uneven and potentially slippery geothermal paths.
Bring a water bottle to stay hydrated during your visit.
Bring a valid photo ID to match the name on your booking if requested at the entrance.

What’s not allowed

Do not enter pools or areas that are marked as too hot or acidic for bathing.
Stay on marked paths at all times for your safety, as the earth’s crust can be thin and hazardous.
Large bags, suitcases, and oversized luggage are not permitted inside the reserve.
Pets are not allowed, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Outside food and beverages are not permitted; meals and drinks are available for purchase at the on-site café.
The mud baths are restricted for guests under 2.5 years; the sulfur spa is restricted for those under 6 months. Children under 12 are restricted from participating in the Māori carving experience.

Accessibility

This experience is not fully wheelchair accessible due to uneven terrain and natural geothermal features.
Some tracks and bathing areas may not be suitable for guests with limited mobility.

Additional information

The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
Remove all jewelry (especially silver) as the chemicals in the mud/water will cause tarnish. Wait 24–48 hours before putting it back on.
Some features, such as the Mud Footpool, may be temporarily unavailable.
Not all pools are suitable for bathing; please follow on-site signage and staff instructions.
Participation in Māori carving or geothermal cooking experiences may require advance booking or incur additional charges.
Children must be supervised at all times due to geothermal hazards.
The geothermal environment has strong sulfur smells, which may be intense for some visitors.

Inclusions #

Geothermal walk through Hell's Gate Geothermal Reserve
Hands-on Māori carving experience
20-minute mud bath, unlimited access to sulfur hot pools
Access to cool plunge pool
Complimentary guided tour (10:30am and 2:30pm, subject to availability)
Map for self-guided walk
Access to geothermal features including mud volcano, hot waterfall & land coral
Educational displays on geothermal activity & Māori traditions
Use of changing facilities & lockers
Access to Māori-inspired wellness rituals
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

Swimwear and towels (available for rent on-site)
Mud footpool (temporarily unavailable)

Get full refund if you cancel 24 hours before the experience start time.

‌

Spa

Hell's Gate Geothermal Walk & Māori Carving Tickets

Explore Rotorua’s most active geothermal reserve with hands-on Māori carving.

Everything you get: 90-minute geothermal walk through Rotorua’s most active reserve, with bubbling mud pools, steaming cliffs, and the southern hemisphere’s largest hot waterfall. Includes a complimentary Māori carving session.
Why choose this: For an immersive outdoor experience where you can explore Rotorua’s living landscape and connect with the Māori stories that shape it.

‌

Check availability

Flexible cancellation

Book now, pay later

1 hr 30 mins

Guided tour

Transfers available

Explore Rotorua’s most active geothermal reserve with hands-on Māori carving.

Everything you get: 90-minute geothermal walk through Rotorua’s most active reserve, with bubbling mud pools, steaming cliffs, and the southern hemisphere’s largest hot waterfall. Includes a complimentary Māori carving session.
Why choose this: For an immersive outdoor experience where you can explore Rotorua’s living landscape and connect with the Māori stories that shape it.

Inclusions #

Geothermal walk through Hell's Gate Geothermal Reserve
Hands-on Māori carving experience
Complimentary guided tour (10:30am and 2:30pm, subject to availability)
Map for self-guided walk
Access to geothermal features including mud volcano, hot waterfall & land coral
Educational displays on geothermal activity & Māori traditions
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

Swimwear and towels (available for rent on-site)
Mud bath, sulfur spa & cool plunge pool access

What to bring

Bring comfortable walking shoes suitable for outdoor terrain.
Bring weather-appropriate clothing, as the experience takes place outdoors.
Bring a valid photo ID to match the name on your booking if requested at the entrance.
Swimwear and towels are not required for this experience (no bathing access).

What’s not allowed

Pets are not permitted, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Large bags, suitcases, and oversized luggage are not allowed inside the park for security reasons.

Accessibility

This experience may not be fully accessible for wheelchair users or those with limited mobility due to uneven outdoor terrain.

Additional information

Children must be aged 12 and over to participate in the Māori carving activity.
All complimentary services, including the guided tour, shuttle, and carving, are subject to availability.
Complimentary shuttle pick-up and drop-off within the Rotorua central area must be booked in advance; bookings are essential via phone or email.
Guided tours are offered daily at 10:30am and 2:30pm, subject to availability. A self-guided map is provided if you do not join a guided tour.
Infants (0–4 years) can enter free of charge but must be included in your booking.

Get full refund if you cancel 24 hours before the experience start time.

‌

Combos

Combo: Hell's Gate Mud Bath & Sulphur Spa + Wai-O-Tapu Thermal Wonderland Tickets

What to bring

Hell's Gate Mud Bath & Sulphur Spa

Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
Bring a valid photo ID to match the name on your booking if requested at the entrance.
Bring comfortable footwear for walking through the geothermal reserve.
Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

Wai-O-Tapu Thermal Wonderland

Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.

What’s not allowed

Hell's Gate Mud Bath & Sulphur Spa

Pets are not permitted, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
Smoking is not permitted within the facility.
Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Wai-O-Tapu Thermal Wonderland

Drones and smoking are not allowed inside the park.
Do not touch thermal water, steam vents, or leave marked paths.

Accessibility

Hell's Gate Mud Bath & Sulphur Spa

This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

Hell's Gate Mud Bath & Sulphur Spa

Shuttle transfers require advance booking and are subject to availability.
The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

Wai-O-Tapu Thermal Wonderland

Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
Children must be supervised by a parent or guardian at all times.
This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.

‌

Check availability

Flexible cancellation

Explore at your pace

Transfers available

What to bring

Hell's Gate Mud Bath & Sulphur Spa

Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
Bring a valid photo ID to match the name on your booking if requested at the entrance.
Bring comfortable footwear for walking through the geothermal reserve.
Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

Wai-O-Tapu Thermal Wonderland

Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.

What’s not allowed

Hell's Gate Mud Bath & Sulphur Spa

Pets are not permitted, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
Smoking is not permitted within the facility.
Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Wai-O-Tapu Thermal Wonderland

Drones and smoking are not allowed inside the park.
Do not touch thermal water, steam vents, or leave marked paths.

Accessibility

Hell's Gate Mud Bath & Sulphur Spa

This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

Hell's Gate Mud Bath & Sulphur Spa

Shuttle transfers require advance booking and are subject to availability.
The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

Wai-O-Tapu Thermal Wonderland

Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
Children must be supervised by a parent or guardian at all times.
This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.

Inclusions #

Hell's Gate Mud Bath & Sulphur Spa

Entry to Hell's Gate Geothermal Reserve
20-minute mud bath
Unlimited access to sulfur hot pools
Access to cool plunge pool
Use of changing facilities & lockers
Access to Māori-inspired wellness rituals
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Wai-O-Tapu Thermal Wonderland

Entry to Wai-O-Tapu Thermal Wonderland
Access to Lady Knox Geyser presentation

Get full refund if you cancel 24 hours before the experience start time.

‌

Combos

Combo: Mitai Maori Village Cultural Experience & Buffet Dinner with Hotel Transfers + Wai-O-Tapu Thermal Wonderland Tickets

From geothermal pools to a Māori feats & traditions, see Rotorua’s nature & culture in one ticket.

Everything you get at Mitai Maori Village: Enjoy an authentic Māori cultural evening with traditional performances, including powerful haka and storytelling. Witness warriors paddling a waka (canoe) along a forest stream, learn about Māori customs, and savor a traditional hāngī buffet dinner cooked underground with local meats, vegetables, and desserts.
Everything you get at Wai-O-Tapu Thermal Wonderland: Full-day entry to one of New Zealand’s most spectacular geothermal parks. Walk scenic trails past bubbling mud pools, steaming craters, and vibrant mineral terraces, including highlights like the Champagne Pool and Devil’s Bath. Your visit also includes access to the daily Lady Knox Geyser eruption.
Why choose this combo: Visit two of Rotorua’s top geothermal attractions back-to-back, explore the colorful landscapes of Wai-O-Tapu Thermal Wonderland and unwind with mud baths and hot pools at Hell's Gate Geothermal Reserve and Mud Spa. This seamless plan lets you experience both without extra bookings or hassle.

‌

Check availability

Flexible cancellation

Explore at your pace

Guided tour

Transfers available

Meals included

From geothermal pools to a Māori feats & traditions, see Rotorua’s nature & culture in one ticket.

Everything you get at Mitai Maori Village: Enjoy an authentic Māori cultural evening with traditional performances, including powerful haka and storytelling. Witness warriors paddling a waka (canoe) along a forest stream, learn about Māori customs, and savor a traditional hāngī buffet dinner cooked underground with local meats, vegetables, and desserts.
Everything you get at Wai-O-Tapu Thermal Wonderland: Full-day entry to one of New Zealand’s most spectacular geothermal parks. Walk scenic trails past bubbling mud pools, steaming craters, and vibrant mineral terraces, including highlights like the Champagne Pool and Devil’s Bath. Your visit also includes access to the daily Lady Knox Geyser eruption.
Why choose this combo: Visit two of Rotorua’s top geothermal attractions back-to-back, explore the colorful landscapes of Wai-O-Tapu Thermal Wonderland and unwind with mud baths and hot pools at Hell's Gate Geothermal Reserve and Mud Spa. This seamless plan lets you experience both without extra bookings or hassle.

Inclusions #

Mitai Maori Village

3-hour experience at Mitai Maori Village
Round trip hotel transfers from Rotorua
Complete buffet hāngī dinner experience.
Cultural Maori show & welcoming ceremony
Q & A session
Guided bush walk
Entry to Te Puna Tapu o Tuhoe spring

Wai-O-Tapu Thermal Wonderland

Entry to Wai-O-Tapu Thermal Wonderland
Access to Lady Knox Geyser presentation

What to bring

Mitai Maori Village

Dress in layers for changing weather conditions. Bring a hat for sun protection, a jacket in case of rain, and an insect repellant. Comfortable shoes with good traction are essential for the bush walk.

Wai-O-Tapu Thermal Wonderland

Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.

What’s not allowed

Mitai Maori Village

Outside alcoholic beverages are not permitted inside. There is a bar available onsite.

Wai-O-Tapu Thermal Wonderland

Drones and smoking are not allowed inside the park.
Do not touch thermal water, steam vents, or leave marked paths.

Accessibility

Mitai Maori Village

The forest walk has limitations for wheelchair accessibility. The stairs, uneven surfaces, and platform-based canoe viewing may pose challenges for wheelchair users.

Additional information

Mitai Maori Village

Maori Kai often includes ingredients that may not meet all dietary needs, such as vegan options, though some requests can be accommodated.

Wai-O-Tapu Thermal Wonderland

Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
Children must be supervised by a parent or guardian at all times.
This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.

Get full refund if you cancel 24 hours before the experience start time.

Children aged 3-11 enjoy reduced ticket pricing (carry a valid photo ID).

Inclusions #

Entry to Hell's Gate Geothermal Reserve
20-minute mud bath
Unlimited access to sulfur hot pools
Access to cool plunge pool
Use of changing facilities & lockers
Access to Māori-inspired wellness rituals
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

Māori carving workshop
Swimwear and towels (available for rent on-site)

What to bring

Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
Bring a valid photo ID to match the name on your booking if requested at the entrance.
Bring comfortable footwear for walking through the geothermal reserve.
Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

What’s not allowed

Pets are not permitted, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
Smoking is not permitted within the facility.
Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Accessibility

This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

Shuttle transfers require advance booking and are subject to availability.
The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

Get full refund if you cancel 24 hours before the experience start time.

What to bring

Bring old or dark-colored swimwear, as sulfur pools and mud baths may stain lighter fabrics.
Bring a towel and a change of clothes for after your bath.
Wear comfortable walking shoes suitable for uneven and potentially slippery geothermal paths.
Bring a water bottle to stay hydrated during your visit.
Bring a valid photo ID to match the name on your booking if requested at the entrance.

What’s not allowed

Do not enter pools or areas that are marked as too hot or acidic for bathing.
Stay on marked paths at all times for your safety, as the earth’s crust can be thin and hazardous.
Large bags, suitcases, and oversized luggage are not permitted inside the reserve.
Pets are not allowed, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Outside food and beverages are not permitted; meals and drinks are available for purchase at the on-site café.
The mud baths are restricted for guests under 2.5 years; the sulfur spa is restricted for those under 6 months. Children under 12 are restricted from participating in the Māori carving experience.

Accessibility

This experience is not fully wheelchair accessible due to uneven terrain and natural geothermal features.
Some tracks and bathing areas may not be suitable for guests with limited mobility.

Additional information

The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
Remove all jewelry (especially silver) as the chemicals in the mud/water will cause tarnish. Wait 24–48 hours before putting it back on.
Some features, such as the Mud Footpool, may be temporarily unavailable.
Not all pools are suitable for bathing; please follow on-site signage and staff instructions.
Participation in Māori carving or geothermal cooking experiences may require advance booking or incur additional charges.
Children must be supervised at all times due to geothermal hazards.
The geothermal environment has strong sulfur smells, which may be intense for some visitors.

Inclusions #

Geothermal walk through Hell's Gate Geothermal Reserve
Hands-on Māori carving experience
20-minute mud bath, unlimited access to sulfur hot pools
Access to cool plunge pool
Complimentary guided tour (10:30am and 2:30pm, subject to availability)
Map for self-guided walk
Access to geothermal features including mud volcano, hot waterfall & land coral
Educational displays on geothermal activity & Māori traditions
Use of changing facilities & lockers
Access to Māori-inspired wellness rituals
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

Swimwear and towels (available for rent on-site)
Mud footpool (temporarily unavailable)

Get full refund if you cancel 24 hours before the experience start time.

Explore Rotorua’s most active geothermal reserve with hands-on Māori carving.

Everything you get: 90-minute geothermal walk through Rotorua’s most active reserve, with bubbling mud pools, steaming cliffs, and the southern hemisphere’s largest hot waterfall. Includes a complimentary Māori carving session.
Why choose this: For an immersive outdoor experience where you can explore Rotorua’s living landscape and connect with the Māori stories that shape it.

Inclusions #

Geothermal walk through Hell's Gate Geothermal Reserve
Hands-on Māori carving experience
Complimentary guided tour (10:30am and 2:30pm, subject to availability)
Map for self-guided walk
Access to geothermal features including mud volcano, hot waterfall & land coral
Educational displays on geothermal activity & Māori traditions
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Exclusions #

Swimwear and towels (available for rent on-site)
Mud bath, sulfur spa & cool plunge pool access

What to bring

Bring comfortable walking shoes suitable for outdoor terrain.
Bring weather-appropriate clothing, as the experience takes place outdoors.
Bring a valid photo ID to match the name on your booking if requested at the entrance.
Swimwear and towels are not required for this experience (no bathing access).

What’s not allowed

Pets are not permitted, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Large bags, suitcases, and oversized luggage are not allowed inside the park for security reasons.

Accessibility

This experience may not be fully accessible for wheelchair users or those with limited mobility due to uneven outdoor terrain.

Additional information

Children must be aged 12 and over to participate in the Māori carving activity.
All complimentary services, including the guided tour, shuttle, and carving, are subject to availability.
Complimentary shuttle pick-up and drop-off within the Rotorua central area must be booked in advance; bookings are essential via phone or email.
Guided tours are offered daily at 10:30am and 2:30pm, subject to availability. A self-guided map is provided if you do not join a guided tour.
Infants (0–4 years) can enter free of charge but must be included in your booking.

Get full refund if you cancel 24 hours before the experience start time.

What to bring

Hell's Gate Mud Bath & Sulphur Spa

Bring swimwear and a towel for mud bath and spa experiences. Your swimwear and towels will smell of sulfur and require thorough cleaning afterward. We recommend using old swimwear or hiring/buying from Hell's Gate (subject to availability).
Bring a valid photo ID to match the name on your booking if requested at the entrance.
Bring comfortable footwear for walking through the geothermal reserve.
Sunscreen, a hat, and a water bottle are recommended for outdoor areas.

Wai-O-Tapu Thermal Wonderland

Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.

What’s not allowed

Hell's Gate Mud Bath & Sulphur Spa

Pets are not permitted, except for registered service animals.
Alcohol, drugs, and any form of intoxication are strictly prohibited on the premises.
Large bags, suitcases, and oversized luggage are not allowed inside the spa and geothermal areas.
Smoking is not permitted within the facility.
Use of the mud baths is restricted for guests under 2.5 years old, and the sulfur spa is restricted for infants under 6 months old.

Wai-O-Tapu Thermal Wonderland

Drones and smoking are not allowed inside the park.
Do not touch thermal water, steam vents, or leave marked paths.

Accessibility

Hell's Gate Mud Bath & Sulphur Spa

This experience may not be fully accessible for wheelchair users or those with limited mobility. Please contact the venue in advance for specific accessibility information.

Additional information

Hell's Gate Mud Bath & Sulphur Spa

Shuttle transfers require advance booking and are subject to availability.
The mud bath has a time limit of 20 minutes once a day for health and safety reasons.
The mud and water can damage (tarnish) jewelry, particularly silver. To protect your items, remove them completely and do not wear them again for 24 to 48 hours.

Wai-O-Tapu Thermal Wonderland

Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
Children must be supervised by a parent or guardian at all times.
This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.

Inclusions #

Hell's Gate Mud Bath & Sulphur Spa

Entry to Hell's Gate Geothermal Reserve
20-minute mud bath
Unlimited access to sulfur hot pools
Access to cool plunge pool
Use of changing facilities & lockers
Access to Māori-inspired wellness rituals
Complimentary shuttle pick-up and drop-off within Rotorua central area (separate booking required)

Wai-O-Tapu Thermal Wonderland

Entry to Wai-O-Tapu Thermal Wonderland
Access to Lady Knox Geyser presentation

Get full refund if you cancel 24 hours before the experience start time.

From geothermal pools to a Māori feats & traditions, see Rotorua’s nature & culture in one ticket.

Everything you get at Mitai Maori Village: Enjoy an authentic Māori cultural evening with traditional performances, including powerful haka and storytelling. Witness warriors paddling a waka (canoe) along a forest stream, learn about Māori customs, and savor a traditional hāngī buffet dinner cooked underground with local meats, vegetables, and desserts.
Everything you get at Wai-O-Tapu Thermal Wonderland: Full-day entry to one of New Zealand’s most spectacular geothermal parks. Walk scenic trails past bubbling mud pools, steaming craters, and vibrant mineral terraces, including highlights like the Champagne Pool and Devil’s Bath. Your visit also includes access to the daily Lady Knox Geyser eruption.
Why choose this combo: Visit two of Rotorua’s top geothermal attractions back-to-back, explore the colorful landscapes of Wai-O-Tapu Thermal Wonderland and unwind with mud baths and hot pools at Hell's Gate Geothermal Reserve and Mud Spa. This seamless plan lets you experience both without extra bookings or hassle.

Inclusions #

Mitai Maori Village

3-hour experience at Mitai Maori Village
Round trip hotel transfers from Rotorua
Complete buffet hāngī dinner experience.
Cultural Maori show & welcoming ceremony
Q & A session
Guided bush walk
Entry to Te Puna Tapu o Tuhoe spring

Wai-O-Tapu Thermal Wonderland

Entry to Wai-O-Tapu Thermal Wonderland
Access to Lady Knox Geyser presentation

What to bring

Mitai Maori Village

Dress in layers for changing weather conditions. Bring a hat for sun protection, a jacket in case of rain, and an insect repellant. Comfortable shoes with good traction are essential for the bush walk.

Wai-O-Tapu Thermal Wonderland

Bring your camera, sunscreen, rain poncho, hat, sunglasses, and ID.

What’s not allowed

Mitai Maori Village

Outside alcoholic beverages are not permitted inside. There is a bar available onsite.

Wai-O-Tapu Thermal Wonderland

Drones and smoking are not allowed inside the park.
Do not touch thermal water, steam vents, or leave marked paths.

Accessibility

Mitai Maori Village

The forest walk has limitations for wheelchair accessibility. The stairs, uneven surfaces, and platform-based canoe viewing may pose challenges for wheelchair users.

Additional information

Mitai Maori Village

Maori Kai often includes ingredients that may not meet all dietary needs, such as vegan options, though some requests can be accommodated.

Wai-O-Tapu Thermal Wonderland

Facilities: Parking, toilets near the visitor centre, gift shop, cafe.
The opening hours at Wai-o-Tapu are from 8:30am - 4:30pm, with the last entry at 3pm.
Children must be supervised by a parent or guardian at all times.
This is an active geothermal area, meaning the ground and water often reach boiling temperatures. Do not wander outside of designated areas
Wai-O-Tapu is a cashless on site, all major credit cards and EFTPOS are accepted.

Get full refund if you cancel 24 hours before the experience start time.

Hell's Gate Geothermal Reserve Tours & Tickets

Hell's Gate Mud Bath & Sulphur Spa Tickets

Hell's Gate All-Inclusive: Walk, Mud Bath & Spa Tickets

What to bring

What’s not allowed

Accessibility

Additional information

Hell's Gate Geothermal Walk & Māori Carving Tickets

Combo: Hell's Gate Mud Bath & Sulphur Spa + Wai-O-Tapu Thermal Wonderland Tickets

What to bring

What’s not allowed

Accessibility

Additional information

Combo: Mitai Maori Village Cultural Experience & Buffet Dinner with Hotel Transfers + Wai-O-Tapu Thermal Wonderland Tickets

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Quick overview

What to expect at Hell’s Gate Geothermal Reserve & Mud Spa

Arrival at Hell’s Gate

Explore geothermal walking trails

Discover Māori cultural heritage

Indulge in a mud bath ritual

Enhance your visit with add-ons

Things to know before you book Hell’s Gate tickets

Compare your ticket options

What to see at Hell’s Gate Geothermal Reserve & Mud Spa

Geothermal walker’s trail

Hot waterfall and scenic outlook

Mud bath and sulphur spa

Māori cooking pool and hangi feast

Plan your visit to Hell’s Gate Geothermal Reserve & Mud Spa

Best time to visit

Location

Getting there

Facilities

Accessibility

Rules

Tips & guidelines for visiting Hell’s Gate

Frequently asked questions about Hell’s Gate Geothermal Reserve & Mud Spa

Is Hell’s Gate suitable for children?

How long does a typical visit take?

Are guided tours available?

What is the last entry time?

Is a shuttle service available from Rotorua?

Are towels and changing facilities provided?

Can I visit without doing the mud bath?

Is re-entry allowed during the visit?

How hot is the geothermal mud?

What is the cancellation policy?

More reads

About Hell's Gate

Timings

Directions

Plan Your Visit

Best time to visit

Location

Getting there

Facilities

Accessibility

Rules

About Hell's Gate

Timings

Directions

Plan Your Visit

Hell's Gate Geothermal Reserve Tours & Tickets

Top things to do in Rotorua

Hell's Gate Mud Bath & Sulphur Spa Tickets

What to bring

What’s not allowed

Accessibility

Additional information

Hell's Gate All-Inclusive: Walk, Mud Bath & Spa Tickets

What to bring

What’s not allowed

Accessibility

Additional information